SOS EMERGENCY CALL
What is Protect?
Protect consists of the following connected features: SOS Emergency Call: An automatic emergency call is triggered if the airbags deploy or if a vehicle rollover is detected. If these incidents occur, a call will be made automatically from the vehicle to the Emergency Response Centre who will send out the appropriate emergency service. A manual SOS Emergency Call is initiated when an occupant presses the SOS Emergency Call button on the right hand side of the overhead console. Optimised Land Rover Assistance: In the unlikely event of a breakdown, pressing the Optimised Land Rover Assistance button within the vehicle will use satellite positioning to automatically locate your vehicle and send vehicle health information to minimise delay. An Optimised Land Rover Assistance Call can also be made from within the Remote smartphone app or calling Land Rover Assistance from a landline phone. (Only calls made by pressing the Optimised Land Rover Assistance button will provide the GPS location of the vehicle). Remote smartphone app: Lets you prepare for a trip by checking fuel levels and range remotely. You can find your vehicle in a crowded vehicle park and you can check to make sure you've locked your vehicle and closed the windows. You can also download your journeys to assist in claiming business mileage expenses.
How do I make an SOS Emergency Call?
In an emergency situation where you require emergency services, press and release the button cover located on the right side of the overhead console. Press the button for 2 seconds to initiate an emergency call (once pressed the button will flash amber). A call is connected when the voice of a member of the emergency response team can be heard. The location of your vehicle will automatically be sent to the emergency response team who will send the appropriate emergency service to your location. Once the call is complete the button will revert back to red. Push the button cover back after use. NOTE: If a crash is detected or if the vehicle’s airbags deploy, an SOS Emergency Call will be automatically triggered.
What is the difference between a manual and an automatic SOS Emergency Call?
An automatic SOS Emergency Call is triggered if the airbags deploy or if a crash is detected. If these incidents occur, a call will be made automatically from the vehicle and the GPS location of your vehicle will be sent to the emergency services. A manual SOS Emergency Call is initiated when an occupant presses the SOS Emergency Call button within the overhead console.
Does the SOS Emergency Call use the driver's phone to connect?
No. The SOS Emergency Call uses a separate system with a dedicated SIM card embedded within the vehicle.
Where can I use the SOS Emergency Call?
The SOS Emergency Call service will be available in the country in which you subscribed for the InControl services as well as in countries where the emergency telephone number 112 is supported. NOTE: in countries that use the 112 number, voice calls only are supported, location information will not be sent to the emergency services.
What happens if the vehicle is involved in a crash and there is no phone signal?
The vehicle will make multiple attempts to connect a call, if no mobile phone signal is found, a call cannot be made, the button will stop flashing amber and return to red.
What happens if I accidentally press the SOS Emergency Call button?
If you accidentally press the SOS Emergency Call button a call will be initiated. Once the call is connected to the emergency response team, you must inform the agent that the emergency call was pressed by accident, otherwise you may incur unnecessary financial costs.